Alfa Prosmarttech service contracts can be configured to include equipment warranty extension, software maintenance and repair parts for a fixed, annual cost. Choose from a range of service and support programs, including both repair as well as comprehensive service contracts with preventative maintenance options.

Our support and maintenance services are conducted by way of a Service Level Agreement (SLA) with the vendor or supplier of offered products. These contracts are comprehensive and include service credits if we fail to respond within the agreed duration. This helps to save time and money on staff; it can eliminate site issues and downtime, improves the level of security for your business and will keep your system up-to-date with the latest software patches and fixes. Details of what this covers are set out in our schedule of service which is often custom tailored to a project depending upon its requirements.

On new developments it is our policy to insist upon service agreement and that it comes into effect upon the completion of the project. This works as an introduction into the real world and sees that the necessary support systems are in place to ensure that your team and your new system get a flying head start.