Corporate IP Telephone Systems
The transition to IP telephony is an important step in the development of the IT infrastructure of a modern organization. Vendors offer extensive core capabilities and allow private or public enterprises to solve a wide variety of problems, but an IP telephony network provides even more capabilities.
Alfa Prosmarttech helps its customers to establish reliable and scalable unified communications in an individual office or as part of a distributed infrastructure in accordance with the actual requirements for business communications in order to improve the efficiency of collaboration, ensure rapid exchange of information, collective decision-making, and effective joint efforts towards solving various issues.
This Solution Provides The Following Benefits:
- Simplification of business processes: sending, receiving and tracking of all incoming calls from customers and colleagues in a single application.
- Accelerated meeting arrangements and decision-making.
- Reduced costs of long distance and international calls; the ability to replace frequent business trips with cheaper audio and video conferencing.
- Availability of employees for partners and customers: there is no need to search for different ways to reach the desired subscriber or to wait until he/she gets to his/her office desk.
- A single repository of contact information.
- Easy and fast access to archived messages.
- Mobility: accessible from any device connected to the Internet.
- Control over communications: transmitted content, accounts and so on.
- Unified Communications (UC) are based on the latest technology and do not require large-scale infrastructure and software upgrades. A flexible UC platform is deployed by adding the necessary components to the existing system.
Customers get the following benefits:
- Reduced cost of phone calls.
- Reduced transport costs.
- Savings in the personal time of employees.
- Accelerated implementation of projects.
- Reduced cost of employee training.
- Reduced costs of purchasing equipment, network administration, and staff.
What Are Your Benefits?
Implementation and maintenance of networks is the key competence of COMPLETE. We offer a full range of services related to the implementation of network infrastructure, focusing primarily on the company's business and its features.
Any project, regardless of its scale, usually begins with the predesign inspection (audit) and analysis of the customer's needs, and then design, installation and commissioning of the equipment are performed; the operational stage is the final step, which includes staff training and maintenance of equipment and the newly deployed network.
At each stage, we take into account requirements for security, scalability, development and administration of IT services.
Why Choose Us?
Highly qualified professionals with extensive experience will successfully implement the most large-scale projects to deploy telecommunications systems and ensure effective maintenance of networks of various complexity. Alfa Prosmarttech will not only help you to create a network infrastructure, but also to gain a competitive advantage.
High partnership statuses provided by the leading vendors prove the highest level of expertise of our staff.
Call Centers
Modern call centers allow companies to address a number of crucial business challenges: reduction of non-production costs, expansion of the portfolio of information services, development of electronic commerce and improvement of the quality of customer service.
A call center facilitates the following:
- Management of contacts through various communications channels.
- Customer identification and routing to the right person.
- Search for necessary information in the help system.
Call centers are used to support processes with intensive flow of incoming or outgoing calls via voice and multimedia channels, when a response from a particular person is not required.
Architecture of the Solution
Basic features of the call center include a mechanism for distribution of incoming calls between the groups of agents that can most effectively serve the requests; there are also call recording and reporting functionality allowing effective call center management, and the ability to plan its improvement and control its workload.
Integration with information systems is a key success factor for the call center. Workstations are connected to the corporate database, so operators can take into account the history of calls, quickly find necessary answers and register requests in corporate databases for future use.
The state-of-the-art call center has a modular architecture. Depending on the business goals, the call center can support the following:
- Fault-tolerant geographically distributed solutions on the basis of open standards;
- Subscribers can use any available means of communication (fixed-line or cell phone, fax, web interface, text, email, corporate portals, informational video kiosks);
- Self-service system;
- Outbound Dialing;
- Comprehensive reporting;
- A system for optimizing workflows.
Alfa Prosmarttech offers solutions for establishing smart call centers, providing means for smart routing of calls, call handling, monitoring and management, and contact management, all with a high level of security and availability for continuous improvement of service quality and customer loyalty.
By establishing and operating a call center, a company can gain the following advantages:
- Improvement of the efficiency of workflows;
- Partial automation of production processes;
- Reduced call handling time;
- Increased customer satisfaction and loyalty;
- Reduced operating costs;
- More sales by phone;
- Growth of the customer base through better service;
- Ability to use not only telephone communications but also alternative ways to interact with customers;
- Automatic scripts that allow the company to reduce the burden on employees of the call center;
- A centralized resource management system that also provides the ability to measure the performance of the call center.
As a result, the call center will help you to improve customer satisfaction and gain a competitive advantage.
Web And Video Conferencing Systems
Video conferencing solutions allow for a realistic sense of presence thanks to ease of use and unique high-quality audio and video. At the same time, during negotiations, the technology works entirely in the background.
Direct "eye to eye" contact and simultaneous two-way voice transmission with minimum delays allow you to hear the tone of the speaker, recognize each message and understand the exact meaning of his/her speech. Every facial expression and every gesture will be recognized no matter where the interlocutors are currently located – in neighboring offices or in different time zones.
Alfa Prosmarttech has rich experience in implementing video conferencing systems that provide a new level of interaction and visualization, and an opportunity to communicate with the effect of presence, enabling companies to effectively manage employees' time and collaboration to accelerate decision making, reduce costs related to business trips, and organize distance learning.
Cisco Telepresence Provides The Following Benefits:
- Increased efficiency and number of interactions between colleagues and partners from various cities and countries, both inside and outside the company; increased speed of decision making and response to market changes;
- Reduced cost of business trips; improved quality of life for employees who no longer have to go on business trips too often.
Cisco Webex
Cisco WebEx is a Web conferencing cloud service that allows participants to share information via a global cloud – anywhere and at any time – using a PC or a mobile device. In addition, this service is used by the Cisco WebEx Meetings Server solution that is intended for integration into the corporate IT infrastructure.
Cisco WebEx provides services that allow users to collaborate over the Internet in real time; the companies get the following benefits:
- Accelerated business processes,
- Extended area of activity and closer communications,
- Reduced organizational expenses, as well as travel and rental costs and so on.
Cisco WebEx provides your employees with the following convenient and practical collaboration tools:
- Shared desktop, keyboard and mouse, MS Office and other applications,
- Video chat and personal messages,
- Web session recording;
- Voting,
- Means to create annotations.
What Are The Benefits?
By developing and implementing web and video conferencing systems, COMPLETE creates opportunities for communications between the head office and branches in other cities, as well as for interaction with partners in remote offices. These systems are also used successfully in distance learning, reporting live from the scene, as well as in telemedicine and other information systems.
Why Choose Us?
Highly qualified professionals with extensive experience will successfully implement the most large-scale projects to deploy telecommunications systems and ensure effective maintenance of networks of various complexity. COMPLETE will not only help you to create a network infrastructure, but also to gain a competitive advantage.
High partnership statuses provided by the leading vendors prove the highest level of expertise of our staff.